Vault Printing Ltd / Max Print
Terms & Conditions including Delivery, Claims, Liability, Force Majeure, Paper Variance and Materials supplied
1. Price variation
Estimates are based on Vault Printings current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, Vault Printing reserves the right to charge the amount of any Value Added Tax (VAT) payable whether or not included on the estimate or invoice.
3. Preliminary work
All work carried out, whether experimentally or otherwise, at customer’s request shall be charged at full price agreed.
4. Artwork / Setup / Design Costs
A charge will be made to cover any additional studio work involved where copy supplied is not clear and legible, nor suitable for professional printing. Artwork charged at minimum £15 + VAT per half hour. An estimate of studio time may be discussed with initial quotation – but may be subject to change if continual changes exceed original estimate.
We send email proofs to ensure your artwork is correct. It is the final check prior to printing and is to authorise a client’s request. When signing off artwork proofs please check your artwork thoroughly for any changes and errors and respond with any changes or corrections. Clients who wish to have different artwork after signing off must pay again assuming their prints have already been completed.
Any files larger than 50mb will incur a £15 handling charge to process. Extremely large artwork files may not be suitable for printing. Clients should refer to our artwork guidelines for further information:
Artwork/PDF’s supplied are deemed to be professionally prepared and Print-ready for production. All PDF’s supplied should have been pre-flight-checked for any anomalies (i.e. colour seps, over-printing, knockouts, type/font conflicts etc). Proofs may at the discretion of Max Print be submitted for customer’s approval and Max Print shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customers’ alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to Max Print’s judgment, changes therefrom made by the customer shall be charged extra.
6. Delivery, Payment, Returns
a. Delivery of work shall be accepted when lendered and thereupon, or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due with order.
b. Unless otherwise specified the price quoted is for delivery of the work to the customer’s address as set out in the estimate. An extra charge will be made to cover any extra costs involved for delivery to a different address.
c. Should expedited delivery be agreed an extra will be charged to cover any overtime or any other additional costs involved.
d. Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days Vault Printing shall then be entitled to payment for work already carried out materials specially ordered and other additional costs including storage.
e. LATE DELIVERY — In the rare and unlikely event that late delivery occurs due to the action or inaction of a third party (such as our carriers) caused by adverse weather problems, ash cloud delays from volcanic activity, any other reasonable Force Majeure scenario, or by the carrier being unable to find the supplied address, make contact with the customer, or gain access to the premises despite their best intentions etc., Vault Printing Ltd, at their absolute discretion may elect to extend the Turnaround Time by 1 – 2 working days to accommodate delivery issues. Also see Point 9 below.
f. Returns – Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Vault Printing.
g. Delivery : Delivery is next day to anywhere in England, all orders are sent on Next day delivery. Exceptions apply to Scotland/Highlands & Islands and Ireland postcodes where delivery may take longer. Next day delivery does NOT include production time of the item(s).
h. Insurance details: Standard insurance of £13 per kilo is included in the rate for all shipments (£50 excess applies). Additional insurance can be arranged at a cost of £5 per £1000 worth of cover.
7. Variations in quantity
Every endeavour will be made to deliver the correct quantity ordered but estimates are conditional upon margins of 5 per cent for work in one colour only and 10 per cent for other work being allowed for overs of shortage (4 per cent and 8 per cent respectively for quantities exceeding 50,000) the same to be charged or deducted.
8. Claims Advice or damage delay
Or partial loss of goods in transit or of non-delivery must be given in writing to Vault Printing and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to Vault Printing and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to Vault Printing within 28 days of delivery. Vault Printing shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that:
i. it was not possible to comply with the requirements and
ii. advice (where required) was given and the claim made as soon as reasonably possible.
Vault Printing shall not be liable for any loss to the customer arising from delay in transit not caused by Vault Printing. Also see Point 6e above.
10. Standing material
a. Metal, film, glass, digital storage and other materials owned by Vault Printing and used by them in the production of type, plates, moulds, stereotypes, electrolypes, film-setting, negatives, positives, and the like shall remain its exclusive property. Such items when supplied by the customer shall remain the customer’s property and will be returned if specifically requested.
b. Type may be distributed and lithographic, photogravure or other work effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.
11. Customer’s property
a. Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, customer’s property and all property supplied to Vault Printing by or on behalf of the customer shall while it is in the possession of Vault Printing or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.
b. Vault Printing shall be entitled to make a reasonable charge for the storage of any customer’s property left with Vault Printing before receipt of the order or after notification to the customer of completion of the work.
12. Materials supplied by the customer
a. Vault Printing may reject any paper, plates or other materials supplied or specified by the customer, which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for an unreasonable delay by Vault Printing in asserting of unsuitability of the materials then that amount shall not be charged to the customer.
b. Where materials are so supplied or specified, Vault Printing will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of material so supplied or specified.
c. Quantities of material supplied shall be adequate to cover normal spoilage.
If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, Vault Printing without prejudice to other remedies shall
i. have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer such charge to be an immediate debt due to him, and
ii. in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.
14. Illegal matter
a. Vault Printing shall not be required to print any matter which in his opinion is or may be of an illegal or libelous nature or any infringement of proprietary or other rights of any third party.
b. Vault Printing shall be indemnified by the customer in respect of any claims, costs, and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other propriety or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
15. Periodical publications
A contract for a printing of a periodical publication may not be terminated by other party unless 13 weeks notice in writing is given in the case of periodicals produces monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time wherever possible should be given after completion of work on any one issue. Nevertheless Vault Printing may terminate any such contracts forthwith should any sum due there under remain unpaid.
16. Force Majeure
Vault Printing shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock out, strike, Ash Cloud, or other action taken by the employees in contemplation of furthermore of a dispute, or owing to any inability to produce material required for the performance of the contract, or via a failure a carrier due to any of the above. During the continuance of such a contingency the customer may by written notice to Vault Printing elect to terminate the contract and pay for work done and materials used but subject there to shall otherwise accept delivery when available.
These conditions and all other expressed terms of the contract shall be governed and contracted in accordance with the laws of the United Kingdom.
18. Full Colour Printing — Colour Variations
All reasonable efforts shall be made by Vault Printing Ltd to obtain the best possible colour reproduction on every job, but colour variation is inherent in the Litho printing process especially (Digital printing has its own problems, including reproducing solid bands of colour effectively). It is therefore understood and accepted as reasonable that, Vault Printing Ltd shall not be required to guarantee any exact colour match (due to physical dot gain, press & ink tolerances or for any other reason) on the printed job.
Matching a customer’s existing artwork is also unlikely especially with the texture and colour vibrancy of original stock on photographs, transparencies, digital camera RGB images, electronic graphic file, and previously printed matter whether printed by Vault Printing Ltd or another printing company before us, or any other materials supplied by the customer and the printed article which has been subject to the customer’s printing order.
19. Paper Variance
Paper weights listed on our product pages are guaranteed but due to circumstances beyond our control, such as stocks held by the paper mills, paper brands can vary throughout the year. In the event of a particular brand of paper being discontinued we will endeavour to find a suitable replacement.
20. External Links
Vault Printing Ltd is not responsible for the content of external websites linked to from Banner-Man. All reasonable efforts shall be made to ensure any websites linked to from our website are safe to visit.
This is the privacy notice of Vault Printing Ltd. In his document, “we”, “our”, or “us” refer to Vault Printing Ltd / Maxprint.
Our business premises is located at :Vault Printing Ltd T/A MaxPrint- The Vault, Barkerend Road, Bradford, West Yorkshire, BD3 9AA
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice,“process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services,you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
We never pass your name and contact information to other companies, organisations or selected associates.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing firstname.lastname@example.org or www.busfeildarms.co.uk. However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of Max Print / Banner Man
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage Vault Printing Ltd / Maxprint’ risk
- protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website does not allow you to post information with a view to that information being read, copied, downloaded, or used by other people.
6. Complaints regarding content on our website
Our website is a publishing medium.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.
8. Information about your direct debit
We do not have any direct debit facilities.
9. Job application and employment
If you send us information in connection with a job application, we may keep it for up to one year in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
10. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We keep personally identifiable information associated with your message, such as your name, address, telephone number and email address so as to be able to track our communications with you and fulfil any order(s) you have placed with us, to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
12. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
This section does not apply to Vault Brinting Ltd / maxprint.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that
it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
13.1. to track how you use our website
13.2. to record whether you have seen specific messages we display on our website
13.3. to keep you signed in our site
14. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits,he data possibly could be used to identify you personally, even if you are not signed in to our website.
15. Our use of re-marketing
Vault Printing Ltd / maxprint does not undertake any re-marketing through its website.
Disclosure and sharing of your information
16. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
17. Third party advertising on our website
We do not allow third parties to advertise on our website.
18. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
19. Data may be processed outside the European Union
Our websites are hosted in the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union:
19.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
19.2. we are certified under an approved certification mechanism as provided for in the GDPR
19.3. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
Access to your own information
20. Access to your personal information
20.1. At any time you may review or update personally identifiable information that we hold about you, by contacting us at email@example.com
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
21. Removal of your information
If you wish us to remove personally identifiable information you may contact us at firstname.lastname@example.org
This may limit the service we can provide to you.
22. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
23. Use of site by children
23.1. We do not sell products or provide services for purchase by children, nor do we market to children.
23.2. If you are under 18, you may use our website only with consent from a parent or guardian
24. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
25. How you can complain
25.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
25.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
26. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
26.1. to provide you with the services you have requested;
26.2. to comply with other law, including for the period demanded by our tax authorities;
26.3. to support a claim or defence in court.
27. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our site on the day you use our website. We advise you to print a copy for your records.
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