Vault Printing Ltd / Max Print
Terms & Conditions including Delivery, Claims, Liability, Force Majeure, Paper Variance and Materials supplied
1. Price variation
Estimates are based on Vault Printings current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, Vault Printing reserves the right to charge the amount of any Value Added Tax (VAT) payable whether or not included on the estimate or invoice.
3. Preliminary work
All work carried out, whether experimentally or otherwise, at customer’s request shall be charged at full price agreed.
4. Artwork / Setup / Design Costs
A charge will be made to cover any additional studio work involved where copy supplied is not clear and legible, nor suitable for professional printing. Artwork charged at minimum £15 + VAT per half hour. An estimate of studio time may be discussed with initial quotation – but may be subject to change if continual changes exceed original estimate.
We send email proofs to ensure your artwork is correct. It is the final check prior to printing and is to authorise a client’s request. When signing off artwork proofs please check your artwork thoroughly for any changes and errors and respond with any changes or corrections. Clients who wish to have different artwork after signing off must pay again assuming their prints have already been completed.
Any files larger than 50mb will incur a £15 handling charge to process. Extremely large artwork files may not be suitable for printing. Clients should refer to our artwork guidelines for further information:
Artwork/PDF’s supplied are deemed to be professionally prepared and Print-ready for production. All PDF’s supplied should have been pre-flight-checked for any anomalies (i.e. colour seps, over-printing, knockouts, type/font conflicts etc). Proofs may at the discretion of Max Print be submitted for customer’s approval and Max Print shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customers’ alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to Max Print’s judgment, changes therefrom made by the customer shall be charged extra.
6. Delivery, Payment, Returns
a. Delivery of work shall be accepted when lendered and thereupon, or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due with order.
b. Unless otherwise specified the price quoted is for delivery of the work to the customer’s address as set out in the estimate. An extra charge will be made to cover any extra costs involved for delivery to a different address.
c. Should expedited delivery be agreed an extra will be charged to cover any overtime or any other additional costs involved.
d. Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days Vault Printing shall then be entitled to payment for work already carried out materials specially ordered and other additional costs including storage.
e. LATE DELIVERY — In the rare and unlikely event that late delivery occurs due to the action or inaction of a third party (such as our carriers) caused by adverse weather problems, ash cloud delays from volcanic activity, any other reasonable Force Majeure scenario, or by the carrier being unable to find the supplied address, make contact with the customer, or gain access to the premises despite their best intentions etc., Vault Printing Ltd, at their absolute discretion may elect to extend the Turnaround Time by 1 – 2 working days to accommodate delivery issues. Also see Point 9 below.
f. Returns – Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Vault Printing.
g. Delivery : Delivery is next day to anywhere in England, all orders are sent on Next day delivery. Exceptions apply to Scotland/Highlands & Islands and Ireland postcodes where delivery may take longer. Next day delivery does NOT include production time of the item(s).
h. Insurance details: Standard insurance of £13 per kilo is included in the rate for all shipments (£50 excess applies). Additional insurance can be arranged at a cost of £5 per £1000 worth of cover.
7. Variations in quantity
Every endeavour will be made to deliver the correct quantity ordered but estimates are conditional upon margins of 5 per cent for work in one colour only and 10 per cent for other work being allowed for overs of shortage (4 per cent and 8 per cent respectively for quantities exceeding 50,000) the same to be charged or deducted.
8. Claims Advice or damage delay
Or partial loss of goods in transit or of non-delivery must be given in writing to Vault Printing and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to Vault Printing and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to Vault Printing within 28 days of delivery. Vault Printing shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that:
i. it was not possible to comply with the requirements and
ii. advice (where required) was given and the claim made as soon as reasonably possible.
Vault Printing shall not be liable for any loss to the customer arising from delay in transit not caused by Vault Printing. Also see Point 6e above.
10. Standing material
a. Metal, film, glass, digital storage and other materials owned by Vault Printing and used by them in the production of type, plates, moulds, stereotypes, electrolypes, film-setting, negatives, positives, and the like shall remain its exclusive property. Such items when supplied by the customer shall remain the customer’s property and will be returned if specifically requested.
b. Type may be distributed and lithographic, photogravure or other work effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.
11. Customer’s property
a. Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, customer’s property and all property supplied to Vault Printing by or on behalf of the customer shall while it is in the possession of Vault Printing or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.
b. Vault Printing shall be entitled to make a reasonable charge for the storage of any customer’s property left with Vault Printing before receipt of the order or after notification to the customer of completion of the work.
12. Materials supplied by the customer
a. Vault Printing may reject any paper, plates or other materials supplied or specified by the customer, which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for an unreasonable delay by Vault Printing in asserting of unsuitability of the materials then that amount shall not be charged to the customer.
b. Where materials are so supplied or specified, Vault Printing will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of material so supplied or specified.
c. Quantities of material supplied shall be adequate to cover normal spoilage.
If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, Vault Printing without prejudice to other remedies shall
i. have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer such charge to be an immediate debt due to him, and
ii. in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.
14. Illegal matter
a. Vault Printing shall not be required to print any matter which in his opinion is or may be of an illegal or libelous nature or any infringement of proprietary or other rights of any third party.
b. Vault Printing shall be indemnified by the customer in respect of any claims, costs, and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other propriety or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
15. Periodical publications
A contract for a printing of a periodical publication may not be terminated by other party unless 13 weeks notice in writing is given in the case of periodicals produces monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time wherever possible should be given after completion of work on any one issue. Nevertheless Vault Printing may terminate any such contracts forthwith should any sum due there under remain unpaid.
16. Force Majeure
Vault Printing shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock out, strike, Ash Cloud, or other action taken by the employees in contemplation of furthermore of a dispute, or owing to any inability to produce material required for the performance of the contract, or via a failure a carrier due to any of the above. During the continuance of such a contingency the customer may by written notice to Vault Printing elect to terminate the contract and pay for work done and materials used but subject there to shall otherwise accept delivery when available.
These conditions and all other expressed terms of the contract shall be governed and contracted in accordance with the laws of the United Kingdom.
18. Full Colour Printing — Colour Variations
All reasonable efforts shall be made by Vault Printing Ltd to obtain the best possible colour reproduction on every job, but colour variation is inherent in the Litho printing process especially (Digital printing has its own problems, including reproducing solid bands of colour effectively). It is therefore understood and accepted as reasonable that, Vault Printing Ltd shall not be required to guarantee any exact colour match (due to physical dot gain, press & ink tolerances or for any other reason) on the printed job.
Matching a customer’s existing artwork is also unlikely especially with the texture and colour vibrancy of original stock on photographs, transparencies, digital camera RGB images, electronic graphic file, and previously printed matter whether printed by Vault Printing Ltd or another printing company before us, or any other materials supplied by the customer and the printed article which has been subject to the customer’s printing order.
19. Paper Variance
Paper weights listed on our product pages are guaranteed but due to circumstances beyond our control, such as stocks held by the paper mills, paper brands can vary throughout the year. In the event of a particular brand of paper being discontinued we will endeavour to find a suitable replacement.
20. External Links
Vault Printing Ltd is not responsible for the content of external websites linked to from Banner-Man. All reasonable efforts shall be made to ensure any websites linked to from our website are safe to visit.
1. Data Security – Your Personal Details
When you order with Max Print, we ask you to submit your personal details, such as name, email address, address and credit and debit card details. We also ask you to to create your own account, whereby these details are stored and can be modified by you. This is necessary in order for us to process your order and notify you of the process and acceptance of your order. We follow a strict security procedure to conform with the UK Data Protection Legislation to protect the information we store amount you from unauthorized access or misuse. We conform with the Data Protection Act 1998 and protect all information accordingly.
When you have entered your details, all the information we collect via the Website or through email correspondence with you may be used for dealing with orders, account and payment processing, to obtain credit reference checks and fraud detection.
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. These are only used to provide you with good service and makes it easier for you to shop.
You can view our site without cookies, but would not be able to place an order.
2. How is the information about You protected internally?
We will hold your information for the sole purpose of dealing with your orders and our mailing list. Customer information access is limited to our employees who will need to access this for the sole purpose and performance of their employment.
3. How do we protect your credit or debit card details on the Website?
All payments are processed by Sage Pay. For more information on Sage Pay, please visit their website www.sagepay.com. Upon purchasing through our website you will be directed to the webpage of Sage Pay who will process the payment, your payment details will not be stored on our system, we will keep your personal data but you will be required to enter your credit or debit card details every time you purchase. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) certified. You should feel completely at ease when purchasing from our company.
4. Third Party Data Protection
Max Print will not pass on any email address to third parties for marketing purposes or for whatever other reason. Your email details will only be for our business use and relationship between Max Print directly and you. From time to time we may send you details by post from companies whose products or services may be of interest to you and are directly or indirectly associated with Max Print. Such information may include information or notices of advertisements or discounts via magazines or sales events hosted by third parties.